Warranty Information
Official manufacturer warranty on every product — your peace of mind guaranteed
Every Product is Backed by Official Warranty
Future IT is an authorized retailer — every item carries the full manufacturer warranty, valid across authorized service centers in Oman.
Warranty Periods by Category
Smartphones
Laptops & PCs
TVs & Audio
Smartwatches
Headphones & Earbuds
Cameras
Warranty periods shown are typical. Actual coverage may vary by brand and model — refer to product page for exact terms.
What's Covered
- Manufacturing defects in materials or workmanship
- Hardware failures under normal use conditions
- Battery defects (capacity below 80% within first year)
- Charging port and connector defects
- Display and touch module failures
What's Excluded
- Physical damage, drops, cracks, and scratches
- Liquid damage and exposure to moisture
- Damage from unauthorized repairs or modifications
- Normal wear and tear (cosmetic changes)
- Software issues caused by user-installed apps
How to Claim Warranty
Locate Your Invoice
Find your order number or invoice from your account Orders page or your confirmation email.
Contact Support
Reach us via WhatsApp or call our warranty team with your order details and a description of the issue.
Diagnostic Assessment
Drop off at our Muscat showroom or schedule a free pickup. Our technicians assess within 48 hours.
Repair or Replace
We repair, replace, or refund based on the official manufacturer warranty terms.
Extended Warranty Options
Extend your coverage beyond the manufacturer warranty for up to 3 additional years. Available on select premium products including laptops, TVs, and smartphones.
- Accidental damage coverage available
- Priority service center access
- Free annual device health check
Register Your Warranty
Register your purchase to enable faster warranty service, product notifications, and exclusive offers.
Register Now