Question 1

How fast is delivery across Oman?

Accepted Answer

Orders within Muscat placed before 2 PM are eligible for express same-day or 24-hour delivery. Deliveries to other governorates (Salalah, Sohar, Nizwa, Sur, etc.) take 1–3 business days via our courier partner Dalilee Express.

Question 2

How much does shipping cost in Oman?

Accepted Answer

Standard shipping across Oman is 2.000 OMR. We provide free shipping on orders of 50.000 OMR or higher within Muscat. International GCC express shipping is 4.000 OMR to UAE, 5.000 OMR to KSA, and 5.500 OMR to Kuwait, Qatar, and Bahrain.

Question 3

What payment methods do you accept?

Accepted Answer

We accept AmwalPay (Visa, Mastercard, Omani local OmanNet debit cards, Apple Pay) and Cash on Delivery (COD) for eligible deliveries within Oman.

Question 4

Are products 100% genuine with official warranty?

Accepted Answer

Yes, all products sold by Future IT are 100% brand new, authentic, and backed by official manufacturer warranties valid in the Sultanate of Oman.

Question 5

What is the return and refund policy?

Accepted Answer

We offer a 7-day return policy for unopened items in original packaging or defective items with factory faults, subject to inspection by our technical team.

Frequently Asked Questions

Orders

Shipping

Returns

Payments

Products

Account

Still have questions?

Frequently Asked Questions

Orders

How can I track my order?

Can I modify or cancel my order?

What is the minimum order value?

Do you offer bulk or corporate orders?

Shipping

What are your delivery options?

Do you ship internationally?

How much does shipping cost?

What is Click & Collect?

Returns

What is your return policy?

How do I initiate a return?

When will I receive my refund?

Which items are non-returnable?

Payments

What payment methods do you accept?

Is it safe to use my credit card on your site?

How does Tabby BNPL work?

Can I pay in different currencies?

Products

Are all products genuine and authentic?

Do you offer installation services?

What warranty comes with products?

Can I get product recommendations?

Account

How do I create an account?

I forgot my password — what do I do?

How do I update my address or phone number?

What are reward points and how do I use them?

Still have questions?